Rag Rescue
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Rag Rescue                                 Rag Rescue
Terms and Conditions.



Creating an Account for new customers.



If you wish to purchase an item from 'Rag Rescue you will need to create an account. Logging in allows you to place orders with your method of choice, create a Wish list, and view and print your invoices on-line at any time.
You will need to complete your personal details for shipping and postage cost purposes. A password will allow only you to access your account.
Rag Rescue does NOT store your credit card details as all credit card transactions are dealt with through Paypal only.



If you have any difficulties please CONTACT ME on 07580140480



Ordering.



Ordering items couldn't be easier. Simply place your chosen item(s) in the cart from the drop down list and type in the number you require. When you have completed your purchases go to the checkout and choose your method of payment.
If you choose to pay by Paypal, your order is dealt with swiftly. You will be invoiced by Paypal and we will email you an order notification.
You may also choose to pay by Bank transfer and I will email my bank details to you.
If you choose a postal method of payment, your chosen items will be placed 'On Hold' until payment has been cleared. Payment must be received within 10 days of the order unless by prior arrangement.
You can view the progress of your order by logging into your account.



Shipping/postage costs.



We ship Internationally, the cost of shipping, packaging and insurance to be paid in full by the purchaser.
The following set shipping costs will apply:-



Postage costs in the UK



Orders up to and including 20.00
Postage = 3.75



Orders over 20.00 will be calculated by weight and billed separately.



International Shipping costs



Postage costs in EUROPE



Orders up to and including 20.00
Postage = 5.00



Orders over 20.00 will be calculated by weight and billed separately.



Postage costs to the rest of the world



Orders up to and including 20.00
Postage = 6.50



Orders over 20 billed separately to you by email as insurance has to be added according to weight.



Postage and Insurance.



Inside the UK, items will be sent either by Royal Mail 1st class or signed for .
Shipping overseas will be by airmail , Royal Mail Airmail International Signed-for with additional insurance to cover the cost of the item(s) or with Royal Mail Airsure.



Payment.



We prefer on-line payments through Paypal or by Bank transfer but will accept cheques from a UK bank account although due to the changes in banking terms, we will be unable to post orders until cheques have been cleared All payments are to be made payable to 'Rag Rescue'.



Return Policy.



We are sure that you will be satisfied with your item, but in the event that you are not, please contact us immediately as notification of your desire to return the item has to be authorized and received within 3 days of arrival. Please re-pack the item in the original packaging material and return, fully insured, within three days of authorization.
Please note that to stop goods being photographed for design purposes and then returned, we will only accept returns if we feel that descriptions on the site have been grossly misrepresented.



Please note that the vendor is not responsible for delay or loss of the goods once they are in the hands of the carrier. I will, however, do everything I can, to assist the purchaser in dealing with the carrier should such situations arise. Certificates of posting and insurance certificates are always obtained.



If a customer receives an item which is damaged, we will require detailed photographs of the item, the outer box and the inside packaging. The customer must inform us by email within three days and ship it back to us following our shipping instructions. We will issue a refund if or when the shipping company pays the insurance claim.




We do not take responsibility for any personal or third party losses.



Please note that all antique and vintage fabrics if cotton are laundered lightly by me. Vintage upholstery fabric, antique silks and unused vintage fabrics are not touched as customers usually have their own cleaning methods. These fabrics may have been stored previously for long periods, so may have storage marks and it is recommended that they are cleaned before use.



Privacy and Security.



At Rag Rescue we ensure that any personal information you submit is held in confidence, is password - protected and not passed on to any third parties.



If you wish to delete your personal information from our records, please email



Accepting Cookies



Rag Rescue is an COOKIE ENABLED website, in other words your browser must accept cookies to use our website. NO personal information is stored in your Cookies and is deleted the moment you close your browser. The image enlargement works as a pop up for all browsers except Internet Explorer, which will open as a new page. If you have a pop up blocker in your browser please set it to allow Rag Rescue.



Credit card details.



Rag Rescue does NOT see and therefore does NOT store your credit card details. All payments with credit cards are completed through Paypal. Please ensure that the address is https://www.paypal.com
To ensure that your details are safe look for the 'padlock' symbol at the bottom of your browser which verifies that a secure connection has been established.



Links.



This website contains links to other websites. We are not responsible for the privacy practices or the content of these websites.



Email contact.



All email contacts between Rag Rescue and clients are scanned with Bullguard Anti-virus checker.



Spammers.



The email addresses/forms and guest book published on this website is published here for comment or orders directly related to this site. This does not include marketing, or unsolicited commercial emails selling goods or services, in other words 'spam'. This also includes commercial comments selling goods or services on our guest book.



The email address on this website may not be republished, sold or retained without the prior permission of the site owner. Furthermore you do not have permission to hold or process both electronically and manually the data, which relates to this email address.
Permission has never been granted to any organisations to sell or use it for marketing purposes.



We refer you to the 1998 Data Protection Act. Any breaches of this will be passed on to the Data Protection Commissioner and European violators will suffer legal action for the time wasted in dealing with their spam in the small claims court. There will be a standard 50 pound charge for each piece of spam received.